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QWEST FREQUENTLY ASKED QUESTIONS
Questions
Answers
- Q. I would like to get Qwest Internet but I don’t
have or need home phone service. Can I get Qwest High-Speed Internet®
without it?
- A. Yes. We offer a type of Internet service known as “dry loop” or “stand-alone”
Internet service. It does not require conventional phone service. Please visit our
Internet page to learn about the many
Internet speeds available.
- Q. How many calling features can I add to my
Qwest telephone service order?
- A. With Qwest Choice® Home, you can select three of the calling features you like
the best. With Qwest Choice® Home Plus, you can choose up to ten
calling features. To review the list of Qwest calling features, visit here.
- Q. Where can I find your current Qwest promotions
and special deals?
- A. You can read about our Qwest bundle promotions here and deals on Qwest services sold separately here
.
- Q. I would like to set up a wireless network
with my Qwest High-Speed Internet®. Can I do this?
- A. You certainly can set up multiple computers with your Qwest DSL connection. You
can do this once you have installed Qwest broadband through either your Ethernet
or USB port prior to setup of either your wired or wireless network.
- Q. What type of online security does Qwest Internet
come with?
- A. For Windows® XP and Windows Vista™ systems, you can download
the complete software kit for all your online security needs. Alternately, you can
use MSN Virus Guard, MSN Firewall by McAffe and Webroot Spy Sweeper for MSN.
- Q. What type of television service does Qwest
provide?
- A. Qwest makes DIRECTV® satellite television available to you. You
can order it alone or you can receive special price breaks when you bundle it with
one or more Qwest services.
- Q. How many channels can I get with DIRECTV®?
- A. Currently, you can get over 365 digital channels with DIRECTV. You’ll get a diverse
array of programming selection that includes family-oriented shows, numerous premium
movie channels, the most popular choices in sports entertainment (NFL Sunday Ticket),
68 satellite radio channels, international programming and more.
- Q. How many channels does DIRECTV have in high-definition
(HD)?
- A. Currently, DIRECTV has 130 HD channels available. You can add HD channels to
your programming package for only $9.99 per month. If you really enjoy your HD,
simply order the Plus HD DVR™ package. This is one of the most
comprehensive HD channel packages available anywhere.
- Q. How do I place my Qwest order at BuyQwest.com?
- A. You can either order online or call us toll-free to place your order. Just enter
your info here to see what Qwest and
DIRECTV offers are available in your area and to see what special promotions you
are eligible for. Or, call in person, toll-free and place your Qwest order in only
a few minutes. Our educated customer service representatives are standing by to
take your order.
- Q. What part of the country are Qwest communication,
media and entertainment services for the home available in?
- A. Qwest is currently available to households in Arizona, Wyoming, Colorado, Washington,
Idaho, Utah, Iowa, South Dakota, Minnesota, Oregon, Montana, North Dakota, Nebraska
and New Mexico. If you reside in one of these states, feel free to learn more by
reading up on all the great Qwest DSL phone and DIRECTV services for sale only at
BuyQwest.com today.
- Q. What is Wi-Fi?
- A. Wi-Fi is a term commonly used to refer to a wireless Internet connection. A Wi-Fi-enabled
computer can connect to the Internet when it is within range of an accessible or
participating wireless network signal. Locations with Wi-Fi service coverage are
often referred to as Hot Spots.
- Q. How can I get Wi-Fi?
- A. All Qwest High-Speed Internet customers receive Qwest Wi-Fi powered by AT&T
Wi-Fi is included at no additional cost!
- Q. What is a Wi-Fi Hot Spot?
- A. Wi-Fi Hot Spots are businesses or venues that offer wireless Internet access.
Qwest Hot Spots are available at participating Barnes & Noble, Starbucks, and
McDonald's locations nationwide.
- Q. Where can I find Qwest Wi-Fi Hot Spots?
- A. Qwest Hot Spots are available at participating Barnes & Noble, Starbucks,
and McDonald's locations across the nation.
- Q. How can I connect to a Wi-Fi signal at a
Qwest Hot Spot?
- A. Go to the menu of wireless Internet connections on your laptop. Select QwestWiFi
(or “attwifi” if you don’t see QwestWiFi). Log in using your billing telephone number
and Qwest Customer Code or with your MyAccount ID and password (note: Windows Life
ID is not currently available as a login option). This will connect you to the Internet
via your Free Qwest Wi-Fi feature.
- Q. What should I do if I have questions or need assistance with Wi-Fi?
- A. You may contact Qwest Technical Support toll-free at 1-866-325-4228.
Call 1-866-306-1254 to Order Now!
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