QWEST FREQUENTLY ASKED QUESTIONS

Questions

1. I would like to get Qwest Internet but I don’t have or need home phone service. Can I get Qwest High-Speed Internet® without it?
2. How many calling features can I add to my Qwest telephone service order?
3. Where can I find your current Qwest promotions and special deals?
4. I would like to set up a wireless network with my Qwest High-Speed Internet®. Can I do this?
5. What type of online security does Qwest Internet come with?
6. What type of television service does Qwest provide?
7. How do I place my Qwest order at BuyQwest.com?
8. What part of the country are Qwest communication, media and entertainment services for the home available in?
9. What is Wi-Fi?
10. How can I get Wi-Fi?
11. What is a Wi-Fi Hot Spot?
12. Where can I find Qwest Wi-Fi Hot Spots?
13. How can I connect to a Wi-Fi signal at a Qwest Hot Spot?

Answers

• Q. I would like to get Qwest Internet but I don’t have or need home phone service. Can I get Qwest High-Speed Internet® without it?
  A. Yes. We offer a type of Internet service known as “dry loop” or “stand-alone” Internet service. It does not require conventional phone service. Please visit our Internet page to learn about the many Internet speeds available
• Q. How many calling features can I add to my Qwest telephone service order?
  A. With Qwest Choice® Home, you can select three of the calling features you like the best. With Qwest Choice® Home Plus, you can choose up to ten calling features. To review the list of Qwest calling features, visit here.
• Q. Where can I find your current Qwest promotions and special deals? A. You can read about our Qwest bundle promotions here and deals on Qwest services sold separately here
• Q. I would like to set up a wireless network with my Qwest High-Speed Internet®. Can I do this?
  A. You certainly can set up multiple computers with your Qwest DSL connection. You can do this once you have installed Qwest broadband through either your Ethernet or USB port prior to setup of either your wired or wireless network.
• Q. What type of online security does Qwest Internet come with?
  A. For Windows® XP and Windows Vista™ systems, you can download the complete software kit for all your online security needs. Alternately, you can use MSN Virus Guard, MSN Firewall by McAffe and Webroot Spy Sweeper for MSN.
• Q. What type of television service does Qwest provide?
  A. Qwest makes DIRECTV® satellite television available to you. You can order it alone or you can receive special price breaks when you bundle it with one or more Qwest services.
• Q. How do I place my Qwest order at BuyQwest.com?
  A. You can either order online or call us toll-free to place your order. Just enter your info here to see what Qwest and DIRECTV offers are available in your area and to see what special promotions you are eligible for. Or, call in person, toll-free and place your Qwest order in only a few minutes. Our educated customer service representatives are standing by to take your order.
• Q. What part of the country are Qwest communication, media and entertainment services for the home available in?
  A. Qwest is currently available to households in Arizona, Wyoming, Colorado, Washington, Idaho, Utah, Iowa, South Dakota, Minnesota, Oregon, Montana, North Dakota, Nebraska and New Mexico. If you reside in one of these states, feel free to learn more by reading up on all the great Qwest DSL phone and DIRECTV services for sale only at BuyQwest.com today
• Q. What is Wi-Fi?
  A. Wi-Fi is a term commonly used to refer to a wireless Internet connection. A Wi-Fi-enabled computer can connect to the Internet when it is within range of an accessible or participating wireless network signal. Locations with Wi-Fi service coverage are often referred to as Hot Spots.
• Q. How can I get Wi-Fi?
  A. All Qwest High-Speed Internet customers receive Qwest Wi-Fi powered by AT&T Wi-Fi is included at no additional cost!
• Q. What is a Wi-Fi Hot Spot?
  A. Wi-Fi Hot Spots are businesses or venues that offer wireless Internet access. Qwest Hot Spots are available at participating Barnes & Noble, Starbucks, and McDonald's locations nationwide.
• Q. Where can I find Qwest Wi-Fi Hot Spots?
  A. Qwest Hot Spots are available at participating Barnes & Noble, Starbucks, and McDonald's locations across the nation.
• Q. How can I connect to a Wi-Fi signal at a Qwest Hot Spot?
  A. Go to the menu of wireless Internet connections on your laptop. Select QwestWiFi (or “attwifi” if you don’t see QwestWiFi). Log in using your billing telephone number and Qwest Customer Code or with your MyAccount ID and password (note: Windows Life ID is not currently available as a login option). This will connect you to the Internet via your Free Qwest Wi-Fi feature.